Data Deletion

Last updated: 23 October 2026

Axelo PULSE helps businesses answer customers in Facebook Messenger, Instagram and WhatsApp. When you message a business that uses the Service, we store your name or username, your account ID in that messenger and the messages of the conversation, so the business can reply to you. This page explains how to have that data deleted.

How to request deletion

• Write to support@axelo.tech with the subject “Data deletion”.
• Tell us which messenger you used (Messenger, Instagram or WhatsApp), your name or username there, and which business you wrote to.
• We may ask you to confirm that the account is yours, for example by sending a short message from it.

What happens next

We delete your conversations and the identifiers linked to them within 30 days and confirm by email. Data that the law requires us or the business to keep (for example, records of a purchase) is kept only for that purpose and for the required period.

If you removed the app on Facebook

If you disconnected Axelo in your Facebook or Instagram settings, write to the same address and we will delete the data we received through that connection.

Видалення даних (українською)

Щоб видалити ваші дані (листування з Messenger, Instagram чи WhatsApp і пов’язані з ним ідентифікатори), напишіть на support@axelo.tech з темою «Data deletion»: який месенджер, ваше ім’я чи нікнейм там і якій компанії ви писали. Ми видалимо дані протягом 30 днів і підтвердимо листом.

See also our Privacy Policy.