Refund Policy
Last updated: 7 August 2026
14-day refund
You may request a full refund of your most recent subscription payment within 14 days of that payment. No explanation is required, and we do not ask you to keep the subscription running while the request is processed.
To request a refund, write to support@axelo.tech from the email address associated with your account, or reply to the receipt you received at the time of purchase. Refunds are returned to the original payment method, normally within 5–10 business days depending on your bank or card issuer.
Renewals
Subscriptions renew automatically until cancelled. Each renewal payment has its own 14-day refund window, counted from the date of that payment. We send a reminder before each renewal; if a charge still takes you by surprise and you contact us within 14 days, it falls under the rule above.
Cancelling
You can cancel at any time from the Subscription page in your account, without contacting us. Cancellation stops future charges. Access to paid features continues until the end of the period you have already paid for. Partial periods are not pro-rated on cancellation.
Annual plans
Annual plans follow the same 14-day rule from the date of payment. After 14 days an annual plan can be cancelled — which stops the next renewal — but the remainder of the paid year is not refunded.
Setup and connector activation fees
One-time setup or data-connector activation fees are refundable in full before the work begins. Once a connector has been configured and is delivering data into your workspace, the activation fee for that connector is non-refundable, because the work has been performed. The recurring subscription remains refundable under the 14-day rule regardless.
When we refund without being asked
We issue a refund on our own initiative if we charged you in error, charged you twice, or failed to deliver the service for a sustained period through our own fault.
Chargebacks
If something is wrong, please contact support@axelo.tech first. We answer within one business day and would rather refund you than argue. Filing a chargeback without contacting us results in the account being suspended while the dispute is resolved, which helps neither side.